The Administration Office caters to the needs of the students, parents, and other clients by providing services such as answering requests and queries. Hospitality plays an essential role in most of the activities in the office. It increases trust and good relationships between the admin and the parents, students, and customers. It also encourages clients to be involved in the different services offered. Offering hospitality consists of changing attitudes to cope with the clients’ diverse demands. Receiving feedback from applicants also helps improve the quality of the services being offered.
How does hospitality play an essential role in an Administration office?
Hospitality is the attitude of welcoming parents, students, and customers with gestures, facial expressions, soft, friendly, and ethical words. Services must be of quality, transparent, efficient, and responsive to parents, students, and clients’ needs. Applying these practices encourages people to provide positive feedback. They also felt supported and satisfied. Most of them would come back to receive more services and significantly impact the growth and income of the company. Contrary to this, negative hospitality results in dissatisfaction and complaints from the clients
How does the Administration Office provide hospitality?
The Administration Office organizes processes that would easily accommodate clients. It also arranges its facility and office for the parent’s and student’s comfort and convenience. It also maintains a clean and aesthetically pleasing environment. It provides a waiting area and a clear location indicator for accessibility and well-designed services. Employees work with quality and good ethics. They portray mastery and professionalism in delivering services.
Employees’ body language and clothing also elevate customers’ impression of the school. Dressing up appropriately and adequately contributes to the appeal and pleasing personality of the employees. A welcoming approach to students and parents boosts the company’s hospitality. It is observable when employees smile, show care, interest, and fun in greeting families with etiquette. It is also important to treat clients with great respect, which can be conveyed by maintaining eye contact and showing good command of communication and interpersonal skills.
Most importantly, hospitality is also found in the prompt delivery of services. The services offered must be precise and are governed by a set of rules and regulations. It is also best to establish mechanisms to review and evaluate how to improve and update service delivery processes, conditions, and procedures.
By Mr. Sundy Sous